2012-10-15 - 5210 - Spec - Cannot delete delivery #Shipping
5210 - Cannot delete delivery
Summary Description
Unable to delete a delivery due to system timeout.
Admin Info
Purpose
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Provide a solution to delete the delivery
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Requested by
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Daniel Brennan
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Issue Date
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10/15/2012
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Resolved by
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Surya Basa
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Resolved Date
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10/15/2012
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Document Status
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Complete
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Detailed Description
(Include Screen Shots if required )
A mistake was made on the PO, which needs to be modified, but it cannot be done, because the sales order (1244637) already has a delivery created (81347679). When an attempt is made to delete the delivery, the system times out due to the size of the document. Please find a way we can delete this delivery without any other negative impacts on the system.
Analysis and Recommendations
(Include Screen Shots if required)
It was observed that the delivery contained 900 line items and when the user was trying to delete the delivery i.o.t correct some issues, the system was timing out on account of the system restrictions for the foreground process which in turn was caused by the huge number of line items the system was processing.
It was recommended to select and delete 20 line items each time so the there's no time out issue.
Resolution
20 line items were deleted from the delivery and this was repeated untill the last item and finally the delivery was deleted.
Release Information
Provide link here to Release Notes
None